We are committed to providing a high-quality legal service and high-quality client care. If you are unhappy about any aspect of the service that you have received or about any invoice that we render whilst we are acting for you, please contact the person dealing with the work in the first instance.
If that person does not resolve the problem to your satisfaction or you would prefer not to speak to that person, please contact Natalie Burman on 01202 804560 or by e-mail to natalie@genesislegal.co.uk or by post to Genesis Legal, 2 & 3 The Barns, Longham Farm Close, Longham, Ferndown, Dorset, BH22 9DE.
We have an established procedure in place which details how we handle complaints here.
